Casino Management System

Staff ID / Username

Password

Authorised personnel only. All access is monitored and logged.

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Select a module from the menu below to get started.

🔍 Member Lookup

WC

Member ID

M-00482316

Full Name

Wong Chee Keong

Tier

Gold

Available Points

48,250 pts

Status

Active

ID Verified

✓ Yes

💱 Redemption Request

Redemption Type

Points to Redeem

Redemption Value RM 100.00

Points After Redemption 38,250 pts

Conversion Rate 100 pts = RM 1.00

Remarks (Optional)

🔐 Supervisor Authorisation

ℹ️ Redemptions above 5,000 points require supervisor PIN authorisation.

Authorising Supervisor ID

Supervisor PIN

Authorisation Level

Member IC / Passport Verified

🕐 Recent Redemption History

Last 5 transactions

Date / Time	Transaction ID	Type	Points	Value	Authorised By	Status
23 Feb 2026, 09:14	TXN-882041	Cash Voucher	-5,000	RM 50.00	S-1045 (Lee K.)	Completed
19 Feb 2026, 16:32	TXN-871203	F&B Credit	-2,000	RM 20.00	S-1038 (Tan M.)	Completed
12 Feb 2026, 11:05	TXN-860445	Free Play	-8,000	RM 80.00	S-1045 (Lee K.)	Completed
05 Feb 2026, 14:20	TXN-849871	Cash Voucher	-3,000	RM 30.00	S-1022 (Ng P.)	Completed
28 Jan 2026, 21:47	TXN-836620	Merchandise	-12,000	RM 120.00	S-1038 (Tan M.)	Reversed

🎫

24

Passes Issued Today

✅

18

Currently Active

⏰

3

Expiring Within 1 Hour

📋 Active Guest Passes

Pass No.	Guest Name	IC / Passport	Nationality	Issued By	Issued At	Expires At	Hosting Member	Status
GP-20260223-001	James Thornton	A12345678	British	John Lee	08:30	20:30	M-00482316	Active
GP-20260223-002	Sarah Lim Mei Lin	780912-01-5432	Malaysian	Tan Wei Ming	09:45	21:45	M-00391204	Active
GP-20260223-003	Rajesh Kumar	K7829341	Indian	John Lee	10:15	22:15	M-00510088	Active
GP-20260223-004	Chen Li Wei	G88204716	Chinese	Ng Poh Choo	11:00	23:00	M-00402817	Expiring Soon
GP-20260222-018	Mohammed Farid	K5501234	Malaysian	Lim Bee Hong	23:00	11:00	M-00388421	Expired

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🏆

2,841,500

Highest Points Today

📈

100

Members on Leaderboard

⭐

482,300

Avg Points (Top 100)

🕐

14:32:05

Last Updated

Rank	Member	Member ID	Tier	Points Earned Today	Total Points Balance	Primary Area	Sessions

Showing 1–20 of 100 members

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🚫

47

Permanently Barred

⏸

12

Suspended

🔔

8

Self-Exclusions (Active)

✓

5

Lifted This Month

🔍 Member Lookup

📋 Active Restrictions

Ref No.	Member	Member ID	Restriction Type	Reason	Effective Date	End Date	Issued By	Status
BAR-2026-0041	Tan Ah Kow	M-00218845	Permanent Bar	Cheating / Collusion	01 Jan 2026	Permanent	MGR-011	Active
SUS-2026-0082	Lim Swee Lan	M-00394721	Suspension	Disorderly Conduct	15 Feb 2026	15 Mar 2026	S-1045	Active
SEX-2026-0009	Ahmad Zulkifli	M-00471038	Self-Exclusion	Problem Gambling	10 Feb 2026	10 Feb 2027	RG-Team	Active
SUS-2026-0079	Ho Kok Wei	M-00355290	Suspension	Outstanding Debt	08 Feb 2026	08 Apr 2026	S-1038	Active
BAR-2025-0197	Krishnamurthy S.	M-00188031	Permanent Bar	Fraud / False Identity	12 Nov 2025	Permanent	MGR-007	Active

Showing 5 of 67 records

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📊

6

Active Campaigns

👥

8,241

Total Enrolled

💰

RM 1.24M

Total Rewards Issued

⏳

3

Ending This Week

Chinese New Year Mega Bonus

01 Feb 2026 – 28 Feb 2026 | All Tiers | Main Floor + VIP

Active

3,420

Enrolled

68%

Completion Rate

RM 482K

Rewards Paid

5 days

Remaining

Progress: 68% of reward pool utilised

Weekend Double Points Extravaganza

Every Sat–Sun, Feb 2026 | Gold & Platinum Tiers | All Areas

Active

1,890

Enrolled

82%

Participation Rate

RM 291K

Bonus Points Issued

Recurring

Type

Progress: 82% of this week's pool utilised

New Member Welcome Bonus

01 Jan 2026 – 31 Mar 2026 | Classic / New Members | All Areas

Active

412

New Members

91%

Redemption Rate

RM 82K

Rewards Paid

36 days

Remaining

Progress: 45% of reward pool utilised

Valentine's Day Special – Couples Package

14 Feb 2026 | All Tiers | F&B + Hotel

Ended

519

Enrolled

100%

Completion Rate

RM 389K

Rewards Paid

Ended

Status

Campaign ended — full pool utilised

⚠️ You have 3 unacknowledged items that require your attention. Please review and sign off before end of shift.

Pending Acknowledgement

📄

Responsible Gambling Policy Update – Feb 2026

Category: Policy · Issued: 20 Feb 2026 · Deadline: 25 Feb 2026 · Issued by: Compliance Dept

🔔

Q1 2026 Anti-Money Laundering Refresher – Mandatory Training Completion

Category: Training · Issued: 18 Feb 2026 · Deadline: 28 Feb 2026 · Issued by: HR & Training

⚙️

System Maintenance Notice – Scheduled Downtime 28 Feb 2026 02:00–04:00

Category: IT Notice · Issued: 22 Feb 2026 · Deadline: 27 Feb 2026 · Issued by: IT Department

Acknowledged

✅

Updated Floor Operations SOP – Section 4 (High Value Player Handling)

Category: SOP · Acknowledged: 18 Feb 2026, 09:45 · Issued by: Operations Manager

Acknowledged

✅

Lunar New Year Holiday Operating Hours Notice

Category: Notice · Acknowledged: 15 Feb 2026, 14:22 · Issued by: Management

Acknowledged

✅

Data Privacy Act 2024 – Staff Obligations and Data Handling Procedures

Category: Policy · Acknowledged: 10 Feb 2026, 11:00 · Issued by: Legal & Compliance

Acknowledged

✅

Emergency Evacuation Drill – Participation Confirmation

Category: Safety · Acknowledged: 05 Feb 2026, 08:30 · Issued by: Safety Officer

Acknowledged

⚠️ The following high-value players do not have a host or relationship manager assigned. Please action accordingly.

💎

23

HVPs Without Host Tag

🔴

8

On-Premises Right Now

📅

11

Visited in Last 7 Days

💰

RM 4.8M

Combined Theo (MTD)

Member ID	Name	Tier	Theo Win (MTD)	Visit Freq (MTD)	Last Visit	Avg Session (hrs)	Preferred Game	On Premises
M-00820041	David Ng Boon Seng	Platinum	RM 820,400	18 visits	Today	5.2	Baccarat	● Yes
M-00761290	Chua Siew Meng	Platinum	RM 640,100	14 visits	Today	4.8	Blackjack	● Yes
M-00699045	Ramesh Pillai	Platinum	RM 481,800	10 visits	Yesterday	6.1	Poker	● No
M-00544812	Yap Chin Yew	Gold	RM 392,500	22 visits	Today	3.4	Roulette	● Yes
M-00481005	Tan Soo Hwa	Gold	RM 318,200	8 visits	21 Feb 2026	4.0	Baccarat	● No

Showing 5 of 23 records

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👤 Personal Information

Salutation

Full Name (as per IC)

ID Type

IC / Passport No.

Date of Birth

Gender

Nationality

Race / Ethnicity

📞 Contact Details

Mobile Number

Email Address

Home Address

City

Postcode

State

💼 Employment & Preferences

Occupation

Industry

Preferred Language

Preferred Contact Method

Referral Source

Referring Member ID (if any)

🎰 Gaming Preferences

Preferred Game

Responsible Gambling Declaration

📑 Verification & Declaration

ℹ️ Staff must sight original identification documents before submitting this application.

IC / Passport Sighted By

IC / Passport Verification Status

Application Status

Staff Remarks

Application No.	Applicant Name	IC / Passport	Submitted By	Submitted On	Status
APP-2026-00841	Lim Wei Jie	950312-14-5821	John Lee (JL-1045)	23 Feb 2026, 08:52	Pending Approval
APP-2026-00840	Priya Subramaniam	P8821045	Tan Wei Ming	22 Feb 2026, 21:14	Pending Approval
APP-2026-00839	Mohd Fadzil Ibrahim	810718-06-4231	Ng Poh Choo	22 Feb 2026, 15:40	Approved
APP-2026-00838	Chong Mei Ling	870505-10-6611	Lim Bee Hong	21 Feb 2026, 19:22	Rejected
APP-2026-00837	Kevin Fernandez	A9234871	John Lee (JL-1045)	21 Feb 2026, 11:05	Draft

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